Getting to the Heart of Customer Satisfaction

  • Date

    January 10, 2018

  • Time

    10:45 am – 11:45 am

  • Location

    Berton Room

  • Building

    Toronto Congress Centre

#LOCongress '18
2019 details coming soon!


The current business climate is making it more challenging than ever to get new customers…and even tougher to keep the ones you already have. But it doesn’t have to be this way.

Marketing and customer service expert Ron Rosenberg will share proven service strategies to help you develop instant rapport with your customers, enhance customer loyalty and increase retention rates, and turn your existing customers into your best salespeople.

Attendees will learn:
• 3 approaches to customer service that can transform their business
• The secret to establishing instant rapport that will help get more customers
• The long-term value of a customer and its importance to the bottom line
• 12 specific strategies to enhance customer loyalty and increase retention
• How to turn existing customers into their best salespeople

See for yourself why Ron Rosenberg’s sessions are always filled to capacity and learn how you can raise your level of service from average to exceptional!


  • Ron Rosenberg

    Ron Rosenberg

    QualityTalk, Inc

    Wake Forest, NC

    Ron Rosenberg, president of QualityTalk, Inc.

    Full Bio