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OPENING KEYNOTE DAY 2: Satisfied Customers Are Killing Your Business: Unlocking Secrets of Customer Loyalty

  • Date

    January 11, 2017

  • Time

    9:30 am – 10:30 am

  • Location

    Cohen Ballroom

  • Building

    Toronto Congress Centre



Seventy-five percent of your customers have no compelling reason to return; organizations today have not created the emotional connections that create customer loyalty and advocacy. Focused on practical application of critical customer engagement strategies, the audience will leave with actionable strategies and tactics to move from customer service to customer experience.

Bill will share the principles that drive customer-focus throughout the organization necessary to deliver a customer experience that exceeds expectations, and unlock the secrets of customer loyalty and profitability.


  • Bill Hogg

    Bill Hogg

    Bill Hogg & Associates

    Aurora, ON

    Senior leaders hire Bill to stimulate transformative culture change – to ignite an attitude shift by tapping into peoples’ emotions and inspiring people to take action.

    Full Bio