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OWNERS ONLY WORKSHOP: Leader of the Pack - Creating a Service Culture That Leaves the Competition in the Dust!

  • Date

    January 12, 2017

  • Time

    1:30 pm – 3:30 pm

  • Location

    Waxman Room

  • Building

    Toronto Congress Centre



Everyone talks about the importance of customer service, so why are so few companies doing it well? In this workshop Bill will talk about the key elements needed internally to create and nurture a customer-focused culture in your organization. Also how these tools translate into an own-able point of differentiation from the competition that creates a customer experience that builds loyalty and profitability.

The audience will leave with the strategies and tools to inspire and motivate their teams to make the customer their focus, and embed customer-focus behaviours into their everyday culture.


  • Bill Hogg

    Bill Hogg

    Bill Hogg & Associates

    Aurora, ON

    Senior leaders hire Bill to stimulate transformative culture change – to ignite an attitude shift by tapping into peoples’ emotions and inspiring people to take action.

    Full Bio