In showbiz, a heckler is a person in the audience who disrupts the show. In business, a heckler is the person who disrupts the flow. As a performer, Judy notes that there are three specific types of hecklers in an audience: bullies, snipers and buffoons.
The strategies that Judy has developed as a performer in dealing with hecklers are extremely effective in a work environment. Not only do these strategies improve the culture in the office, improve productivity, efficiency and decrease bullying and absenteeism, but they’re also always good for a laugh or two.